Consumed Consumer . org

I once stayed at a hostel that had terrible Internet connectivity. This contrasted harshly with the superior customer service provided by the staff and the otherwise modern, cutting edge amenities. Let’s see how this problem could be solved.

Oneandone or 1and1, a domain registrar and webhosting provider has had its share of praise and criticism. Some claim they are the largest in the world. Here the story of a customer attempt to regain control of their domains after what the customer felt was unfair treatment by this corporation.

For the longest time I've been renting a cable modem from my ISP for about $5-6/month. As DOCSIS 3.0 cable modems (capable of 400Mbps D/l and 108 Mbps U/l) have become widely available I've decided to upgrade my cable modem and also purchase it.

We take a look at a trojan received as an email apparently from CanadaPost.

Recently, my Linksys VoIP adapter malfunctioned. Here's my adventure in customer support.

I'm through some infurating issues. When my home broadband Internet connection failed, I was not alarmed, as I had my iPhone tethering available through Fido 3G. I have done that before, it's never been an issue. Except that this time, it did not work.

I was recently going through Facebook's recommended friends sending friendship requests, then I got this..

I was a happy camper this afternoon, on a lazy sunny Sunday, trying to decide between a bicycle ride and wasting time on the 'net.

As expected, smaller, nimbler operators were in the spotlight in the J.D. Power’s Satisfaction Study. More specifically, Koodo and Virgin Mobile left far behind giants like Rogers and Bell.

We just learned about a very serious security flaw in the Passport Canada website accepting online applications .

In yet one more sign that the European Commission is more committed to the interests of the individual citizens they represent, EU-commissaris - Meglena Kuneva will engage in a web chat on Wednesday, December 12 . The topic of the discussion will be "product safety", particularly the last high-profile incidents with dangerous toys. Information is a key element for making you, as Europe's citizens, fully aware of your fundamental rights as consumers. But, awareness alone is not enough. You should be able to play your full role as consumers; confident and able to discuss consumer issues. To this end, I plan to set up a web-chat. We at the Commission must be directly connected to your daily lives and we cannot do that without talking with you. Kudos, Ms. Kuneva! :)

I think among Canada's telecommunications monopolies, Bell Canada is the benevolent, customer oriented giant (while Rogers is the ugly duckling). Yet now and again, Bell Canada's customer service manages to disappoint.

I recently called Bell Canada at 416-310-BELL to make some small changes to my account. It was 7:22pm, and their phone centre was called, so I tried doing those changes on the website. But - whaddyaknow! - I couldn't, so I just tried my luck with an Internet chat.