Consumed Consumer . org

I think among Canada's telecommunications monopolies, Bell Canada is the benevolent, customer oriented giant (while Rogers is the ugly duckling). Yet now and again, Bell Canada's customer service manages to disappoint.

I recently called Bell Canada at 416-310-BELL to make some small changes to my account. It was 7:22pm, and their phone centre was called, so I tried doing those changes on the website. But - whaddyaknow! - I couldn't, so I just tried my luck with an Internet chat.